| Online Check-in / Airport Counter Check-in / Self Service Kiosk Check-in | Economy, Executive Class Enquiries |
| In-Flight Entertainment | In-Flight Duty-Free Products |
| Airport Lounges | Visa on Arrival |
| Flight Information | Immigration Services |
| Flight Ticket Booking / Cancellation / Rescheduling | In-flight Meals / Entertainment |
| Unaccompanied Minor Service | Prepaid Baggage Allowance |
| Airport Facilities | Receipts and Refunds |
| Airport Transfers / Transportation | Duty-Free Allowance |
| Pet Travel | Special Assistance Services |
| Boarding Pass Privilege | Trip Insurance |
| Airport / In-Flight Wi-Fi | Missing/Delayed Baggage |
