All Kenya Airways flights originate at Dubai International Airport at Terminal 1. Is this accurate? Yes, in fact! Take off at the speed of light and go to the terminal, where your planned flight awaits all its passengers. Simply read through the detailed guide of Kenya Airways DXB Terminal below and note all the information regarding the terminal and its services since you will spend a lot of time there.
To travel wisely, familiarize yourself with the terminal’s amenities and services. The days of being lost at the airport are long gone because you can read these guides in your home and obtain the necessary information. To find out more about the terminal, scroll down!
How To Contact The Dubai International Airport?
If you’ve booked your Kenya Airways flight, see the table below. Everything is in the table, from the airport address to the contact number and the official website; feel free to contact them in case of any emergency or just for a general inquiry.
| Airport Name | Dubai International Airport |
| Address | Dubai – United Arab Emirates |
| Airport Code | DXB |
| IATA Code | KQ |
| ICAO Code | KQA |
| Terminal | Terminal 1 |
| City | Dubai |
| Country | United Arab Emirates |
| Airport Phone Number | +971 4 224 5555 |
| Official Site | www.kenya-airways.com |
| Working Hours | 24 hours |
| Email Address | customer.relations@kenya-airways.com |
| ke.linkedin.com/company/kenya-airways | |
| www.facebook.com/KenyaAirways.OuestAfrica | |
| twitter.com/KenyaAirways | |
| Youtube | www.youtube.com/@KenyaAirwaysKQ/about |
| www.instagram.com/officialkenyaairways |
Kenya Airways Services At DXB Terminal 1
Now it’s time to learn a little about the services offered by Kenya Airways at Terminal 1. Details about all the services are listed; you can check them in the below headings.
Check-in Process? Completed!
Become familiar with the check-in process with the help of the terminal staff at check-in counters. Try to the airport at least 3 hours before the scheduled take-off for the successful completion of the check-in without any issues.
Any Baggage Criteria? Checked!
To safeguard oneself from the complete confiscation of the luggage at baggage security, get prior information on the allotted size and weight of the baggage. Search for prohibited items and avoid packing them, as they are a significant reason for the bags’ unloading at the very last moment at the airports.
Checkpoints For Security? Cleared!
Try to avoid any kind of intelligent play at the terminal security checkpoints. It is crucial as it will decide your boarding on the plane, and if anything happens at this point, you’ll not be allowed to move any further in your air journey.
Want To Upgrade Your Tickets? Ticked!
The terminal allows changing or upgrading the ticket if you feel like getting a different class. It depends upon the availability of the seats in the preferred cabin class. You’ll be required to pay the difference in fare only. DXB Terminal 1 has supportive personnels who are there to upgrade the passengers’ tickets on the departure date.
Utilities at DXB Terminal 1!
Almost everybody knows the essential services, but very few know about the additional services/perks offered at the terminals. Below is a list of all Kenya Airways services at Terminal 1. Take your time and go through them.
| Flight Ticket Booking | Codeshare |
| Online Check-in | Animals and Pets |
| Unaccompanied Minor Service | Airport Transfers |
| Flight Information | Seats Selection and Enquiries |
| In-Flight Meals | Transit Information |
| In-Flight/Airport Wifi | Rescheduling |
| Delayed Flights | Kiosk Check-in |
| Promotional Fares | Duty-Free Allowance |
| Concierge Services | Visa Information |
| Airport Transportation | Immigration Services |
| Visa on Arrival | Airport Facilities |
| Flight Ticket Cancellation | Duty-Free |
| Counter Check-in | Sports Equipment |
| Baggage Allowance | In-Flight Duty-Free |
| Airport Lounges | Privilege Club |
| Missing Luggage | Receipts and Refunds |
| In-Flight Entertainment | Trip Insurance |
Let’s wind up!
This terminal information will significantly improve your flight experience, so have it close. Take some time to visit the Terminal 1 of the Dubai International Airport if you have a Kenya Airways flight.
Kenya Airways Dubai International Airport Map
Frequently Asked Questions:
Terminal 1 at Dubai International Airport is used by Kenya Airways to manage their flight operations.
To contact Kenya Airways, call +254 734 104 747; other country-specific contact numbers can be found on the airline’s website.
Terminal 1 at DXB Dubai International Airport is used by Kenya Airways flight arrivals.
Kenya Airways flights depart from Terminal 1 in Dubai International Airport.
Yes! Inflight wifi / internet is available on select aircraft of the Kenya Airways fleet.
