Air China Airlines NQZ Terminal – Astana International Airport

Behold the gist of the Air China Airlines NQZ Terminal – Astana International Airport. Learn your way through the building from where your fight will depart or arrive. Whether you are arriving or departing, knowing the services and resources of the airport can save you time and effort. Take a break from all that stress using this guidebook. Here, you can learn about the quicker check-in options, seamless baggage drop, and convenient ground transportation in and out of the airport.

One of the major aspects of flying is security procedures, and you may want to know about the availability of faster screening queues or skipping such ordeals at once. Scroll forward to be a pro!

Connect with Air China Airlines
Official Website	www.jal.co.jp/in/en
Facebook Page	www.facebook.com/airchina
Instagram Page	www.instagram.com/airchinalimited
Twitter Page	twitter.com/AirChinaNA
Youtube Page	www.youtube.com/@airchina9999
Take Off and Landing Terminal at NQZ
For the Arrivals	For the Departures
The Air China Airlines passengers need not worry about their arrivals at the NQZ as both the procedure and the directions are quite easy to navigate or go through. At the arrivals terminal (Terminal 1), you will find baggage claim carousels to retrieve your luggage and ground transport to head to your preferred destinations. Besides, services such as ATMs and Banks, Currency Exchange, Restrooms, Food and Drink Outlets, Shops, etc are also available.	The Departures terminal of Air China Airlines at the NQZ is the Terminal 1 , which has multiple Check-in Counters, Self-Service Kiosks, Family/Public Restrooms, Shopping Malls, Retail Stores, Special Assistance, Parking Options, etc. Flight status trackers are displayed throughout the terminal to track arrivals and departures. Passengers must be present at least 2 to 3 hours before their scheduled departures at the Astana International Airport.

Insights to the Astana International Airport

Now that you know your arrivals and departure terminals, let’s discuss the NQZ in case you need to contact the airport authorities or get to the other locations within the airport. Here are the crucial: 

Airport Name	Astana International Airport
Airport Address	Qabanbay Batyr Ave, Astana 020000, Kazakhstan
No. of Terminals	T1 – International Terminal
Contact Number	+7 7172 70 29 99
Official Website	nn-airport.kz

What the Terminal 1 Serves You With! 

The Terminal 1 is a modern facility that helps passengers get access to all the airport services they are looking forward to experiencing. These can include: 

ATMs and Banks	Foreign Exchange	Public Restrooms
Inter-terminal Transfers	Shopping Malls	Shops and Retails
Food and Drink Outlets	Airport/Airline Lounges	Meet and Greet Areas
Business Meeting Rooms	Quiet Seating Areas	Wifi or Internet Facility
Public Phones	Ticketing Counters	Lost and Found Counters
Customer Care Desks	Baggage Claim Carousels	Check-in Counters
Self-service Kiosks	Flight Status Displays	Information/Help Desks

What Air China Airlines Serves You With! 

Apart from the services offered by the NQZ, Air China Airlines also serves some particular amenities at the Terminal 1 for its arriving and departing passengers, which are as follows:

Bookings and Cancellations 

Booking flight reservations with Air China Airlines at the Astana International Airport terminal is an easy and quick procedure. You can head to the established ticketing counters to talk with airline personnel about the type of reservation you want and the date you wish to fly on. Upon reciprocating the answers to the questions asked, you will be able to receive your desired itinerary within no time.

In case your travel plans change all of a sudden, you don’t have to worry about that as well. Let the executives know about your needs and head to cancel your flight reservations. If applicable, you will either be entitled to a full refund of your ticket or will be required to pay a penalty to the airline. In both cases, the personnels will help and assist you. 

Check-ins for Flight Takeoffs

Airport check-in counters, as well as self-service kiosks, are available at the Nursultan Nazarbayev International Airport Terminal 1 for Air China Airlines passengers. If you haven’t checked in online and want to do it right at the airport, it’s best that you do it either with the help of personnel’s or independently. Regardless of the method you use, you must arrive at the airport at least three hours before your international flight and two hours before the domestic one. If you need help with the check-ins or retrieving your boarding passes, the agents are available immediately to assist. All you have to do is ask for queries, or confusion will be resolved in no time. 

Cabin Class/Seat Upgradation

Air China Airlines offers seat upgrades or the choice to change your cabin class at the airport’s terminal and on it’s official online platform as well. If you want to change the way you are flying and want a more luxurious and comfortable seating option, you can move forward with this option either at the reservation desk or at the check-in counters. You will have to talk with the airline agents about the availability of seats on the plane and if you can get one. After selecting, you must pay the airfare difference between your previously bought ticket and the renewed one.

Travels for an Unaccompanied Minor 

Air China wants your kids to be safe and travel without any worries or obstacles, even if they are traveling in your absence. Want to know how? Well, the airline offers unaccompanied minor services to all underage children flying alone. This allows your child to have an escort throughout the journey, from the moment he gets to the airport till the moment he is handed over to the person at his arrival airport. The parents or guardians of the child are responsible for booking him as an unaccompanied minor. So, the airline can confirm the service for the child and be available upon his arrival at the NQZ Terminal.

Four-Legged Friend’s Travel? Checked

Air China Airlines understands the need to travel with your four-legged friends for whatever reasons, which is why it offers pet travel service and allows your pets to travel with you. However, that doesn’t mean you can carry any pet or size. There are certain breed, weight, and size restrictions that you should follow to get along. Getting in touch with the representatives of Air China right at the Terminal 1 will solve half of your problems with the pet travel service. So, make sure to connect as early as possible and learn about the formalities you need to follow. 

Baggage-Related Services/Inquiries 

Passengers also get access to all the baggage-related services right at the Terminal 1 of the Astana International Airport. Whether you want to inquire about baggage allowance, need help packing your luggage, want access to the luggage storage or lockers, or simply have questions about excess baggage or carrying sports equipment as checked luggage, you can avail everything right at the terminal. Talk with the airline representatives before your day of departure to get what you desire.

Tips to Save More with Air China Airlines! 

You can keep a few things in mind to survive in the “Saving money” game when flying with Air China Airlines. Some of the tips that you can follow are: 

• Plan ahead! Look for tickets in advance. 
• Always be flexible with your flying dates. 
• Sign up for airfare alerts in the search engine. 
• Go incognito while searching for flight deals. 
• Use your rewards and miles while booking a flight. 
• Follow your airline’s social media channels for updates on discounts. 

Conclusion 

Do not forget to pre-book parking space and complete your online check-in before you visit the Air China Airlines NQZ Terminal – Astana International Airport. It is not only time-saving but also a convenient way of making your way through the place.

Customer Care Q&A